Do they think anyone, other than their minions, would believe anything about this email story? Is there anyone less believable than the IRS Commissioner today? I found it especially hilarious when he tried to justify 7 crashes out of 82 being in line with industry standards.
"Lyin" John Koskinen is 74 years old. When I was in the business, I called his generation "people of a certain age".
Very few people in that age group understand computers, or how they work. This is doubly true for people with his educational and/or power background. They have "people" for that when they get to a certain level in the societal power structures. For example, I would guess that 98% of federal judges his age haven't a clue how computers work, because they don't have to know.
The point is, he was reading a script in a foreign language. He hasn't got a clue about "industry standards". Someone told him what to quack, and he quacked it.