My husband has nothing but praise for the treatment he has received at our local VA Center. Since this scandle broke, there have been letters to the editor praising our VA, too. So, some facilities are delivering the rightful service to our vets.
The few times I was able to get into the VA, it seemed ok, but I do remember it took several years to get my disability claim through. Fortunately, being retired, I was able to use the USAF active duty hospital, because it was so hard to get into the VA clinic. I never had a problem getting into the USAF hospital, but it was hard to get an appointment at the VA clinic. I don”t know about their books, but maybe someone is looking at them.