You might be right. When I went there at age 65, I was by far the oldest person waiting to see a 'representative' -- who was a miserable woman with a very bad attitude who offered no help at all.
It was a total waste of time to even go to that office.
Anecdotal, but I was shooting the breeze with the guys the other day, and one of them related the story of a local woman who started working for the SS administration right out of high school.
She retired after 48 years, and is apparently taking home $100,000 a year in retirement. Doesn't that just warm the cockles of your heart?
How come MY high skool counselor never told me to go into "publik surviss"?