Sometimes it's taken some prodding and enhanced vocabulary techniques but the job seems to get done. I once got a service call made on a sunday afternoon when squirrel damage to my outdoor cable was causing me to miss a bears game (their ops center is just a half mile down the road). For a time, until he got transferred, I even had the personal cell phone number for a field service tech in my area so I could avoid having to call tech support or customer service.
I recently upgraded to their X1 platform and it's far and away the coolest cable service i've ever had. it freaks my wife out when i change channels on her tv with my cell phone when i'm out on the road.
Oh, I can’t stand the new X1 service. I can’t see the guide anymore - it’s driving me insane!