They definitely don’t give anything for lost luggage or delayed luggage. If they did, they would be even more broke then they are now. Not saying that is right or anything just basic economics. Airlines are dying. I don’t know what they can do to recover. We will probably end up with Southwest when all is said and done.
I'll throw this in as well. Most consumers now book their fares online, always searching for the cheapest fares. This forces the airlines to continuously cut their costs in order to compete. What was once an $600 fare is now $224.
Something has to give. So you get a tiny bag of peanuts instead of a meal. You pay $6 for that can of Budweiser. You pay extra for additional luggage and that luggage is handled on the ramp by an ex-felon who's willing to take that $8/hr job because nobody else will hire him. (In the mid 1980s, that job paid $17/hr - I know this because I had that job once!)
During the heyday of flying back in the 1960s, it was comparatively expensive to fly. You flew if you were a businessman with an expense account or you flew for leisure if you were well-to-do. People used to put on a suit or a dress to get on a plane. The planes were spotless and the service was top-notch because like all things, you get what you pay for.
Now we have cattle cars in the sky. I see businessmen getting changed in the bathroom into sweat pants and sneakers to get on a plane and hanging up their suits in that little closet space between first class and coach. I don't blame them. The planes are crowded and dirty.
The whole experience of flying is a hassle. People with their darn carry-ons, trying to jam suitcases into those overhead bins because they don't want to spent 10 extra minutes at the baggage carousel. And I guess who can blame them when ex-felons are now handling the baggage down below.
I can rant for at least a dozen more paragraphs on air travel...but bottom line is we consumers are driving down the fares and as a result, we are getting Greyhound buses with wings.