My wife just flew United through Philly. Then a puddle jumper to Connecticut. She ended up spending 8 8 hours there because they cancelled 2 flights in a row at the last minute with no explanation. Then when she got her bags they had been left in the rain and were soaked all the way through.
She had to stay up half the night drying something to wear to her presentation.
Very poor service.
8 hours lol
I had the same experience flying into Dulles, with a connection to Newark. They had our plane at the assigned gate, but then took on of the wheels off, and were tinkering with the brakes. The plane sat there, with one wheel off, for four hours, while United told us the delay was due to weather on a perfectly clear afternoon.
Eventually, they shifted us to another gate, where we were going to be combined with the next flight to Newark, which was half empty. The gate agent there told me that there were seats on the plane, but that the plane had not been released to him to assign the seats. I asked him what would happen if the seats were not released to him before boarding, which was scheduled to happen in about thirty minutes. He told me that the plane would go to Newark half full while twenty people sat around Dulles, to wait for the next plane.
At that point, I could have yelled and hollared, but I decided I was going to be this agent's best friend. I asked him who he might call, and sympathized with his plight. Eventually, he got on the telephone to Chicago, and got authorization to reassign seats. It took about a twenty minutes of cajoling, but I got my family on that flight, as well as the 17 people behind us.
But if I had just sat down, he would have said the same thing to the next hundred people who asked, and we would have all wound up in Dulles overnight, with nothing from United because the delays were because of "weather". Too nice a day to fly, perhaps...
United... Whatayagonnado?
We had the same thing happen on a Delta flight to Hawaii. We had to scramble for a flight, and half the baggage didn’t make it. We had 2 large bags of test equipment, which made it with us, and 2 of clothing. 25 hours later our 2 clothing bags arrived, soaked through. I was not happy.