Interesting. So you're saying that the fault here was with your phone company, and not with the 911 call center?
And if you don't mind me asking, who was your old phone company, and who did you change to?
The telephone network prioritizes calls. Land lines get the highest priority, followed by cell phones. Once during Hurricane Katrina, I couldn’t get through to my family in Baton Rouge, calling from PA on my cell. I had no land line, but walked to my neighbor to borrow his land line, and got through to my mother.