Or put another way, this is just turning the order register around to face the customer and extending it to a spot on the table. It’s not really all that big of a jump.
It’s not the big changes that seem to upset people. It’s the incremental, “evolution, not revolution” things that seem to confuse them. Something that is familiar, yet slightly changed seems weird to some. Self service checkouts in grocery stores were like that for me. now that i’ve gotten used to them I love them, they’re a lot faster, especially when you have a few items.
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