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My take on this was the 'iron-ring of security' at the stadium vs. the sitting ducks bottle-necked in a bureaucratic logistical disaster of their own making.

Recall 3/11...the pics & videos I'm finding online are appalling. There were people stuck til well after midnight, from comments I've read. For example:

Seattle residents Yvonne Murray and her brother, Keith Jenkins, both got swept up in the logjam.
Murray rolled her eyes as she grabbed a plate of food from Sbarro before boarding her train. Despite the hundreds of volunteers who signed up to serve as Ambassadors, fans said there was only one small police officer and an elderly volunteer trying to control the crowd.
“There was nobody there to tell you what to do.”
In frustration, people ran them over, Jenkins said. “Upset” is how he described the customers' reaction.
“Three train lines were converging. They had one little cop there. She was about 5-foot-3. They ran her over.”

and

"They want people to take mass transit," said Mannis. "There's no lines here. It's a free for all."

and

12 a.m.: Even longer wait time, bringing in buses Just before midnight NJ Transit officials at the stadium announced that it would take at least an hour for everybody to be removed from the station at MetLife and that they are bringing buses in to help move some of the passengers.

and

“We completely lost control,” a stadium security guard told the Daily News, explaining that NJ Transit gravely underestimated the number of riders to and from the game.

...among many, many other posts. They called this 'the first mass-transit Superbowl', yet didn't have a clue everyone would be leaving at the same time. Natch.