I totally agree with this statement. I'm in northern Cali and go to the hospitals at Mather in Sacramento and Reno. I see out patient GP's at the clinic in Redding. I can not say enough good things about any of these VA facilities. They are on par with the private care I get in other area facilities.
This is a good place to give those hard working people a big thumbs up and a loud thank you. We all tell them when they get it wrong but we need to tell them when they get it right.
for the most part, front line staff, medical and support staff work vey hard.
the problem in such a big and also governmental agency is that “accountability/lack of accountability” from the top is difficult to move down to the specific hospital or satellite clinics. the private sector has its own problems...its changing very quickly.
there is also the terrific pressure from the top down to measure performance as 100% and that thrwarts management saying “we need more staf, more resources” when this country doesn’t HAVE more staff (difficult to get doctors, especially specialists because of the doctor shortages that keep going up)and because we are trillions in debt and waste so much money on Progressive Boondoggle projects. any staff that wants to “tell the truth” will be gone very fast cause our citizens don’t want to hear the truth—the reality.