“if and when Enterprise changes their policy and does not allow after hours dropoff, people will start bitching about that next.”
Many companies do not allow it, especially at high-risk locations (Inner-city).
Yes, and that’s the irony - my location was inner city and we discontinued after hours dropoff precisely because of thefts, and yet people would complain about the inconvenience. Whether it’s upselling (just like a waitress suggesting cocktails & dessert or a kid asking to supersize your fries) or recovering damages, it’s still a business that is being run to make money.
Rental agents are taught to upsell and get pressured on their numbers just like any sales job, so I would hope that people understand that the next time they are at the counter and give that person a break. To be sure, some can be dicks but others are just working stiffs doing as they’re told and trying to keep positive. Customer service of any stripe can be very stressful.