Until last year, I routinely would rent from Enterprise because of extensive business travel (even have a preferred customer card) until a car I rented from them last summer was damaged by a "phantom" car (hit & run)in a parking lot. When I returned the vehicle, the agent told me it was less than $500 damage, and since I had a $500 deductible on my auto insurance I just paid out of pocket. A month later, the legal department at Enterprise sent me a demand letter for $2,500 damage to the vehicle I rented from them. I turned over to my insurance company and have NOT rented a car from them since.
“....just as if they owned the rental vehicle themselves.”
But presumably if she owned the vehicle herself she’d have it insured. That’s what I don’t understand, why does it seem there is no insurance coverage in place covering the true owner of this vehicle.
And still thinking, do you mean if I’m driving a rental car and someone sticks a gun in my face (or not) and steals it, it’s like I myself stole it and now have to pay the rental company for it?
This is all crazy, if they need to sell insurance to the renters, let them do so, they already offer insurance. And some people who rent cars don’t own cars, so they have no auto policy in place.