You and I have no idea what the hospital said and did. We have no idea of the conversation between the parties.
The hospital cannot legally discuss this publicly.
I know from relatives who work for a hospital and witness this thing every other year or so. These parents are distraught. I can understand that. But there is a time to accept what has happened, and move to the next steps.
Based on what the hospital pr person said and what the Family said in news reports the tone of the hospital to the parents has been hostile and inconsiderate.