I once rented a U-Haul truck for moving to my new home. When the idiot that filled out the papers put in the wrong date for the return U-Haul immediately billed my charge card for 20,000 dollars when the truck was not returned on the date the idiot put on the paper work.
U-Haul had my phone, my address, and my place of work. They did not call me or anything. They billed my card for the cost of the truck. I did not realize anything was wrong until I went to fill up the truck prior to return.
My credit card was declined because it was maxed out due to their charge against my credit card. They also reported the truck as stolen. It took almost two months to get things straight.
U Haul never apologized for their error. But as luck would have it, when it was all settled I got the rental for free. I think that was their way of saying, “we screwed up.”
I do regret that I did not follow my brothers advice, which was to drive the truck around the police station honking my horn and driving erratically. After my arrest I would have owned a nice settlement from U Haul.
Those that filled out the paper work were no longer there when I checked up a couple of months later.
I guess I won!
I still rent trailers from Uhaul (it’s about the only choice sadly) I have never seen the same face twice.
I’d bet the guilty party quit.
we had a similar experience, but with a trailer. They realized and fixed the error quickly. The operator said that they have stuff stolen all the time and people return trucks and trailers after being weeks overdue expecting to get their deposit back even when they don’t return the dolly and blankets.