Enterprise is a stickler for charging, at least trying to charge, renters for every dent and ding that happens. They tried to tag me with damage after I returned the car. I ask for a reciept with my signature that showed I acknowledged the damage they didnt have one, I asked for their daamage report which showed the damaged repeorted the day after I returned it. They threatened and blustered and sent a credit agency after me. I just kept laughing at them and (sic) renting cars from them. One time they lost a car after I returned it and accused me of stealing. That is, until ask them to look up the serial number and they discovered that the rented it without completing the return process.
She followed their return procedure so nothing will come of this unless she lets herself get bullied.
Google - many many complaints.
https://www.google.com/#q=enterprise+rent+a+car+complaints
They do cheat people. I rented a car from them and took out the insurance and prior to driving we did the walk around looking for damage. After my trip I dropped the car off and the clerk said I was lucky I had insurance as there was a scratch on the tail light... It was a very good thing for that clerk that I wasn’t charged!
BTW I had the car parked in my space at home while my car was being repaired that day. I made no other trip as the car was repaired quicker then I thought. There was no way ANY damage could have been done.
Now times the number of false claims of damage charged to your insurance company equals millions of extra dollars for them. They get your money also by you paying extra for their insurance that your car insurance company covers as you do not want to take a chance of being taken by this criminal organization.