It’s been a pretty good year for delivery services. The new partnership between Fedex and the Post office has been particularly good. I ordered an item from 800 miles away last Saturday afternoon, the letter carrier delivered it on Sunday.
They’re finally beginning to carefully examine where the sources of irritation are and fixing them. The new Amazon locker set-up is cool if you can’t be home for the delivery, and my UPS guy often leaves a note saying where he’ll be later in the afternoon when we miss connections.
I think improvements in those areas will be the 2014 story. With their radio based delivery systems now, for example, there’s no reason they couldn’t allow you to have them re-deliver same day when they miss you.
and... just in passing... note the skeptical tone in NBC’s reporting about the UPS “excuses” for their delays that hasn’t been present in their Obiecare coverage.