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To: iowamark; Impy; moonshinner_09
RE :”Everything is Breaking News if you are a Drama Queen.”

If a restaurant can kick someone out for refusing to take off a beanie then the end of the days are near.

Dress codes today
Death camps tomorrow.

Man this is fun

15 posted on 12/17/2013 8:09:48 PM PST by sickoflibs (Obama : 'If you like your Doctor you can keep him, PERIOD! Don't believe the GOPs warnings')
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To: sickoflibs; GilesB; Revolting cat!
They screwed up. They were stupid and they know they screwed up. Here is what they are trying to do to make it right:

Morton's issues an apology and tries to set things right.

From the article: The restaurant responded Monday to the wave of criticism. Tim Whitlock, senior vice president of operations and chief operating officer for Morton’s The Steakhouse, wrote in a statement:

“Our executive team has been in contact with Mr. Chambers who fully accepted our apology. There was a complete and total misunderstanding by our staff who had no idea that our guest had a medical condition. Our actions were uninformed and our intentions were not malicious. As a sign of our sincere apology and commitment to the community, we are donating on behalf of Mr. Chambers, $2,000.00 to the St. Jude’s Hospital. In addition, Morton’s The Steakhouse will also partner with Mr. Chambers to underwrite a cancer fundraiser...At Morton’s The Steakhouse, superior customer service is our first priority. We appreciate the patronage of our loyal guests and look forward to continuing to serve the Nashville community. We embrace our role as an iconic location where generations come to share special moments and memories.”

That said, I would give them another chance. I don't know of a many restaurants that haven't had a customer service issue. What is important in my eyes is how they deal with them. I think this is fine, and I'll bet Mr. Chambers will find it in himself to forgive them.

Just a dumb ass manager.

23 posted on 12/17/2013 8:28:19 PM PST by rlmorel ("A nation, despicable by its weakness, forfeits even the privilege of being neutral." A. Hamilton)
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