[Tilted Irish Kilt]

lepton :" They built on an interface to block people from getting plan information until they entered personally identifiable information."

I dont believe that blocking data from the legally mandated consumer
counts as " website security" .
I consider it as "Bait and Switch" ..or playing financial 'three-card montey'

[lepton]

It was tongue in cheek mockery - their main efforts at security was to attempt to keep the public in general, and the customers in particular from knowing what they were being sold.

So yeah...it’s fraudulent.

[lepton]

Or put another way, the security put in place was directed against their enemies: the informed Public.