Virtual Medical Assistants: A Boon to the ACA Concept?

NEW YORK (MainStreet) -- As Americans are watching the Obama Administration's foray into healthcare technology fail abysmally, it is worth noting that there are companies in this field that are successful.

One is Next IT, a privately held, Spokane, Wash., hi-tech company, which is a leader in intelligent virtual assistants. It is adapting its 'Alme" platform for the healthcare field. Kathleen Sebelius should have considered it.

Me: [dialing ...... RING ..... click]

Ann: Hello. I’m Ann. I’m your Obamacare virtual medical doctor. How can I help you?

Me: My arm is broken.

Ann: Gee, that’s too bad. How can I help you?

Me: Uh, what should I do?

Ann: Take two aspirin and call me back in 24 hours. And thank you for using our automated Obamacare health care service. Please call back if here’s anything more we can help you with. It’s been a pleasure serving you. CLICK.

24 hours later.

Me: [dialing ...... RING ..... click]

Ann: Hello. I’m Ann. I’m your Obamacare virtual medical doctor. How can I help you?

Me: I called yesterday about my broken arm.

Ann: Gee, that’s too bad. How can I help you?

Me: Uh, don’t you remember telling me yesterday to take two aspirin and call you back in 24 hours if it wasn’t better?

Ann: Sorry. I get so many calls, it’s hard to remember them all.

Me: Well, at any rate, what should I do?

Ann: Take two aspirin and call me back in 24 hours. And thank you for using our Obamacare automated health care service. Please call back if here’s anything more we can help you with. It’s been a pleasure serving you. CLICK.

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