Probably. It's a tough situation to deal with at the store level but rest assured that these type events are factored into the margin equations.
I just work these keyboard things for a living.
In my other life, so do I. I actually went to work at Walmart in part to get out of my cube and spend some time in the real world again. I'm decreasingly enchanted with that decision.
I do understand that. I have a friend who was a cocktail waitress on weekends for just that reason. After listening to some of her stories, I decided it wise to just stay with my keyboard and make as much money with it as I can. I never liked jobs where I have to "face the public" because there are too many jerks out there, but unlike the jerks I know here, those people will assault you.