Thank you for sharing this. I do believe that a high level of incompetency is nourished in these government agencies, in order to require many more employees, who no doubt have an enhanced degree of job security “to correct the problems”. The ineptitude also allows the agencies to complain that they do not have enough funding, and if they only had more money, things would improve.
Washington DC is an affirmative action quagmire. Total idiots hired too staff the VA and other agencies. Idiots who get their Federal job because they happen to be
It will only get worse because new hires are heavily drawn from the affirmative action (cess)pool of favored minorities and sexual orientations