I haven’t seen a definitive analysis of why it failed.
I did read, IIRC, some accounts that indicated a fatal lack of testing and coordination.
“I did read, IIRC, some accounts that indicated a fatal lack of testing and coordination.”
Yes, I read that too, in the LA Times, NYT, Boston Globe.
I still suspect some outside help to make it crash, based on what we are seeing about NSA, IRS, FBI, big data, Google...
Here is one problem: In many areas, maybe entire states, the system sent out the wrong PINS and the PIN reset tool failed to work.
Overall analysis is that traditional methods would have worked better, the ORCA system had way too many problems and sucked up resources.