The key is to deal with them as little as possible, but in cases like yours, you have no choice but to keep an accurate paper trail. 65-70% of the scum who now work for the IRS (and far too many Fed agencies) are AA/EEOC hires and don’t have a discernible brain. They just fill chairs and quotas.
Funny you say that...which reminded me...when I would call in - it sounded like those tell-a-markers - the noise in the background of people talking - phones ringing — etc...I thought to myself, “Did I call the right number?” “Or are these the same people calling me about switching credit cards or trying to sell me some stupid eco-cleaner?”
I suspicious at first - but I got my check...but there are some that probably gave up - which is what Obama was hoping for...he likes to give “Big Boy” speeches - but there’s always an underhanded motivation afterwards...