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Based on the response to a Trip Advisor complaint from hotel staff, my guess is that this is either locally-owned or a corporate property:

We booked our room at this Best Western at least five months before our arrival and we still found ourselves in a room with a view of the garbage cans at the rear of the hotel. The room was clean and comfortable but the TV was positioned at the foot of the bed rather than in the seating area. However, our experience was spoiled when it all went pear shaped at breakfast the following morning when there was very food little available. Apparently the hotel had been very busy the previous day and the food stocks had not been replenished in time for our breakfast. Coffee was also missing. I overheard the member of staff working the breakfast area be dismissive to another client who questioned the lack of food and when I made a complaint to the front desk did not receive an apology but rather the litany of excuses all offered with a laugh. Not the best customer service., Oh and the toilet didn't work properly in our room. « less

Management response from
Sonya Newberry, Front Office Manager

Dear Guest,

All of us here at the Best Western Plus Blue Ridge Plaza sincerely apologize for not meeting your expectations during your visit to our hotel. We value your feedback and we will work harder to make sure that these problems do not occur again. We are already ordering extra breakfast items to insure that we do not run low during breakfast hours anymore. Again we apologize and we hope to see you again soon!

Natasha Taylor
Front Desk Manager
Best Western Plus Blue Ridge Plaza « hide