That's actually the way I see. If I was preparing for a once in lifetime event I would rather be told up front that a business I approached did not want my business for whatever reason. Than for the government to FORCE them to serve me and end up with a half-@ssed, dog's breakfast disaster because they aren't putting 10% into the effort let alone 110%. And while I understand that I could try and take them to civil court after the fact if they REALLY screwed it up, the damage is already done, that special day is ruined. I would rather pay the money to a company that doesn't despise me anyway...