I’ll never understand why people think emotion is more valuable than action. To me, it is exactly the difference between liberals and conservatives. Overcoming the temptation to do what feels good vs doing what is right.
Well, like all phone-workers, I’m sure the 911-operator has rules to follow and people listening in. The fact that there could be a wait for a car was just a fact, and personally, I’d rather know the truth than be “comforted” by a voice on the phone with no facts being told.
Unfortunately, in times of flight or fight, we produce hormones. So yes, as much as we like to think we can control ourselves in those situations, what our body does to our mind and breathing, etc, is out of our control during those times. Now, there are those that are trained to control themselves in this situation, but the physiological activity is still occurring. This isn’t true for the general population.
Where I live, two family members are 911 operators and are not to hang up on any person calling for help until police/ambulance arrive.