My black wife was a key element in my success.
We went togther to the company Christmas party. We danced together, and stopped around to chat with people at various tables, to include the tables where Spanish was spoken.
After that, when I walked the assembly line, I was able to get people to talk to me. Because of that, we were able to identify and correct many flaws before they went out the door.
Everything I did had already been done by Toyota in the 1970s, as taught to them by Deming. My best friend in these efforts was a Chief Mechanic (from Vermont) who worked with me at opening lines of communication. Although a Chief Mechanic, he didn’t wear the specified company uniform for his position, but rather the one for two ranks below his. Again, the problem was poor communication.
Great. What does her color have to do with anything?