I lived in Alpharetta north of Atlanta for about a year. the workers you observed were the rudest people I’ve ever encountered...lazy generally PO’d about everything (especially having to wait upon a customer). I’ve never seen such big chips on shoulders in my life. You see where the grievance-mongering originates. That was quite an education.
It’s not just the ATL airport, it’s the entire City of Atlanta Government, the State Government anywhere the AA Diversity quota’s are in place . . . and the “chip” is huge!