[HonkyTonkMan]

To understand the mess at JCP, check out this video and transcript A Complete Guide To Bill Ackman's Total Trainwreck Of An Interview On CNBC

Apparently passing out "pins" isn't bringing the customers in. This guy demonstrates the "peter principle" in action.

[oh8eleven]

When I was a little kid growing up on Lawn Guyland, I'd go shopping with my mom at the A&P.
One of the everlasting memories I have of those trips (other than the intoxicating aroma of freshly ground 8 O'Clock Coffee) is a sign over the manager's office:

Rules of Business
1. The customer is always right.
2. See rule #1.

It's as simple as that.