I made the mistake of asking if there was a “on call” list, where a Vet could be on call if another appointment was cancelled to fill the spot...you would have thought I stumbled upon a secret. When I asked my friend “what’s up with that?” he said, that’s the game they play to “open” time for themselves during the day. Cancelling an appointment gets you two hours of free time......call for information to the specific office and get told by a recording to leave a message, then be told by another recording that that mailbox is full,call back later....so the trick is call another department, tell them you can’t get into the place you want to contact, (give them the person)...they page the specific person you want to get to, NOW they pick up, put you on hold, and you conduct your business,IF THE SYSTEM IS UP.
I currently have an appointment that was originally scheduled for Oct 16th...my newest date is Dec 19th, that appointment was changed three times by them
I was supposed to have an appointment with a Neurologist on December 7th, the evening before they called to confirm the appointment. Then an hour and a half before the appointment they called and said there is a scheduling conflict with the appointment and it needs to be rescheduled. So they rescheduled it for December 20, at 3 pm which is time wise very inconvenient for me.