The officer approached her, told her she wasn't welcome in the store, and she refused to leave,"
That is the crux of the whole mess. I have experience with a customer's behavior of this sort. If the police are called and they hear you ask the customer to leave and the customer refuses for any reason, the customer is now trespassing and the police will remove the customer. Period.
Second thing;
There are 11 references to "the store" in the article. But only one reference to "the Apple store" and that one does not come until the seventh time that the location of the incident is mentioned.
Why would WCVB hesitate to use the words "Apple store" and then only once out of 11 times the location is even mentioned? Trying to limit bad press for the Apple Co.? Just askin'.
Next thing I know this guy threatens me with the cops. I started dialing for the Postal Inspectors. Then, I walked off leaving the several thousand dollars worth of product sitting there.
The next day was Monday and I called Best Buy headquarters and told them the problem. Their security puke was GONE FOR GOOD that evening. Guy never came back. Probably had no idea what hit him. Fur Shur if he hadn't given me the card back I'd called the fibbies next ~ and they have a jump out team within half a mile ~ probably gone in there and shot the place up ~ stealing those cards is a big deal to the federales!