You’d think their billing system would have some kind of extended disaster proration algorithm in it. From their point of view it’s like, wait till the meters get unearthed, then we’ll send you a refund, that is if all the refunds don’t put us into bankruptcy
They won’t issue “refunds”; they’ll just issue “credits” against future bills. ‘Course, you can appeal to the PUC, but that’ll get you nowhere, very slowly. Their billing system is pre-archaic.