Interesting.
I was at a local “mall” today, something I do about once every six months.
The Apple store was mobbed, with a 10 person line waiting just to get to the door where there was a “bouncer”.
The Microsoft “Surface” kiosk had 5 employees and no customers.
The MSFT and Apple stores used to be about 100 feet apart.
MSFT had three times the floor space, but one third the customers.
If it weren't for kids dancing in front of the “Kinetic” software (can't recall the name), almost no one would be there at all.
Gates and Ballmer live less than 2 miles away.
That has to be so humiliating.