Wells Fargo is filthy.
Back when a tree fell on my house I called the insurance company to make a claim and discovered that Wells Fargo had been pocketing the money that I was paying through them for the insurance that was required for the mortgage.
A couple calls to my congressman over it were pretty effective and they paid for repairs plus the final couple of months of payments. However the mortgage continued to be sold down the line which was a hassle for another couple of years.
I will NEVER bank with them. I was an adult sponsor of a kids' group that had been using WF. The other adult sponsor knew what a mess the bank account was in and that signature cards had expired years before. Well, that sponsor died so I tried to get everything up to date and you wouldn't believe the bs. WF demanded the deceased person come in even though a couple of them had gone to the funeral. Then they wanted me to declare my own personal finances and put my fully paid off house up for collateral. What?!? Can you say scam? They refused to close the account because my signature wasn't on file after they had already admitted they never check the signature cards for any account. Let me say that again, WELLS FARGO ADMITS THEY DO NOT CHECK SIGNATURE CARDS. They had two bank officers trying to bully me over a little bitty kids' organization account and frankly it was getting more than just a little hairy. I finally walked to the teller window and wrote out a check for the entire amount and deposited it in the bank down the street.
Another time, a relative with the same last name as me had written a check to me on a WF bank and since I was driving past it decided to cash it. I went through the drive thru but they made me come inside. When I got inside, they wanted to make a copy of my license and my finger print. The ink pad was there at the counter so it was their normal procedure. Excuse me, talk about an invasion of privacy and all for a $25 check on their own bank.
No, thanks. I'll stay with my little "Cheers" bank where everybody knows your name, your kids' names, your sister's name and your dog's name and believe they are there to serve their customers.