If I read the article correctly (and if I can’t I’ll sue!!!) the complainant went directly to the DOJ, never talking to the library folk. I suspect ADA activism and wonder if there was a cash award involved. Rather than fight this on procedural grounds, it seems the city went straight to caving. After all, it is far easier to furlough the employees than to say “enough is enough.” Isn’t all that’s required is a reasonable accommodation? Here’s your free subscription to audible.com. Why must each and every device be all things to all people?
Bingo. There are “non-profit” firms set up by greedy Left-wing lawyers just to cull money from violators of ridiculous government policies. They get a bounty, a cut of the settlement or a bonus for doing so.
This kind of government sponsored extortion has been around a long time in real estate.