I know someone who does contract work for Amtrak. It’s an amazing world there. There is an ginormous amount of resistance to doing ANYTHING that differs from what they are used to doing. That makes it very difficult to implement streamlining or cost efficiency measures.
Amtrak I am afraid will never make money unless there is a free hand to fire slackers and lean out the work force until you do have people willing to accept changes that improve efficiency.
I read somewhere that Amtrak has 20K miles of routes/track and 20K employees.