You’re in good company. Just google “chase bank mortgage complaints” and start reading. Here’s one link:
http://www.consumeraffairs.com/finance/chase_mortgage.html
If you’ve already paid fees, maybe you should get a lawyer to send them a letter to help hurry things along or to ask for your money back? And of course, complain to the BBB and anyone else who will listen. I don’t trust the TBTF banks, and if I get another mortgage, I’ll look for a small local one or a credit union or somesuch.
That is simply eye-opening. Although many of those complaints are from people with upside down or distressed situations, many are not, and even the ones that are sound like the same sort of tactics are becoming institutionalized as policy. Thanks for the link.