United/Continental is an airline run by idiots. United itself was bad enough but when they brought in Continental management they truly jumped the shark. Their collective business model is pure crapola and their personnel policies are even worse.
“Their collective business model is pure crapola and their personnel policies are even worse.”
And then to top it off they break your guitar.
Each and every United employee they interacted with in Chicago was rude and borderline insulting... not just to them but pretty much all passengers. They really don’t give a good rat’s ass about customer service or any semblance thereof. They basically sell you a seat on an imaginary flight that “might” be taking off at a predetermined time. If I did this to my customers they would sue me into oblivion.
Continental was just fine as long as it operated out of Texas. When some pea brains decided to let Continental be taken over by United and move everything to Chicago it went to straight down in a hand basket.