They have the same problem as book stores had ...look and then go
to the internet to buy...
Hell, I cut out the "look in the Big Box Stores' Part of the equation years ago.
Last time I was in a Big Box Store (Sam's Club) to purchase anything electronic was to Pick Up my TV I ordered online They wanted 70 bucks to deliver to my home and we go there at least once a month to stock up on bargains on food and cleaning supplies.
I've give up trying to get info in the Big Box stores. Usually when I ask someone who works their about specifics (like the resolution on a copier) I get a blank stare and then they call a Manager who seems to know less.
The good electronic online sites post just about everything you would want to know about an item and I can compare stuff quickly side by side right on my 'puter screen.
Zackly right. I used to go to BB for CDs, but now we just download. With large HDDs and flash drives, nobody needs disposable media like CDR and floppies, and you can buy ink and paper at the drugstore. So what do you need an electronics big box for? So you can touch and feel alternatives before you go online and shop for the best deal that UPS or FedEx will then deliver right to your door, often for free, and usually without paying sales tax.
Sorry Best Buy, but I colored you gone a couple of years ago....