Lauren Bloom is a Washington, D.C., attorney and the CEO of Elegant Solutions Consulting, a consulting firm dedicated to helping professionals, business and association management executives build trust with their clients, customers and members by "walking the ethics talk" in their daily practices. She is the author of the "The Art of the Apology -- How to Apologize Effectively to Practically Anyone."
LOL!!
39 posted on 03/10/2012 1:28:29 PM PST by Brilliant