You have seen more than I then. I have read the descriptions of what the upgrader is supposed to accomplish. I wonder if they blend in bitumen to the limit of the ability to flow.
It may be the difference between a minimal upgrading and full upgrading, done differently by different companies.
http://www.ualberta.ca/~gray/Library/Tutorials/Upgrading/sld001.htm
Didn't some light cuts get routed back to Alberta as cutter stock ?
I believe that is true.
Here is the output specification from one of the largest oil sands producer (Syncrude) in Canada.
http://www.cdnoilsands.com/energy-marketing/ProductSpecifications/default.aspx