I had a State Farm agent..for my one vehicle...way back when. Never had a claim..but figured out I was being charged over $600 dollars a year for the same coverage.
Called my "agent" and told her I was leaving....She then told me...I was crazy, and wouldn't get the same "service" I got from her. ( Yeah she sent me a Christmas card every year..) State Farm...was a joke. And I'm sure they still are.
I'm still getting the same coverage for 4 cars...cheaper than I could ever dream of with State Farm.
Maybe it depends on the agent? we’ve had great service for decades. safe driver discounts, multiline discounts, rates never went up because of claims. and you do occasionally get a dividend check. my rates have always been way less than what friends were paying other insurers. unfortunately now I’m in FL where you have to have nanny state PIP insurance in addition to whatever. I will add that SF has been 3 or 4 different agents over 2 states. so I do brag on them. what we went through with Geico, State Farm deserves gold. driver cut off my husband on his motorcycle and caused him to hit pavement and slide. they were ticketed by the trooper and named at fault. Geico then tried to say they weren’t covered. long story short State Farm was golden.