I though the idea of call centers was they could be located anywhere and if one failed they could route calls over to another. What good is putting a call center in the disaster area where roads are a mess, electricity is out and telephone/internet connectivity are questionable.
Had problems during Oct Blizzard here in NJ with clowns from local utility
Belong to local FD and we were waiting for them to respond
Were watching downed power line on fire in driveway
waiting for them to respond - took 3 days . When truck did
arrive was called by dispatcher and told to drop it as not
on “priority list” - the electrician said give me 5 minutes
and can cut the power to burning line. Told to drop it
Was listening to scanner during storm while we were responding to calls - heard fire chief pleading with police
dispatcher to get utility there to shut off burning power line Was told “not a priority” - said “HOUSE IS ON FIRE IS
THAT PRIORITY ENOUGH!”
Let me guess who will get it in the “end” with all the fees, taxes and requirements? Betcha it won’t be the unions, politicians, or regulators!