Don’t want to excuse them-—but my understanding is 911 operators are trained to keep the caller on the line.
So what seems to be inane questions could be the way-—however inept-—to keep the caller talking.
Keep in mind, the 911 center does not know who is calling-—could even be a perp.
There might also a need to get directions in rural locations.
In some 911 centers when a person calls, the address and phone number where they are calling from appears on a screen.
In the Powell tragedy, the caller was obviously not at the address of the inferno.
Dang 911 system. I called form my cell phone a couple of weeks ago to report a foreign vehicle on my property.
I didn’t notice until about an hour after the situation was done that my cell phone was disabled. I could not use it or place a call. I had to power it off and reboot.
Big Brother has forced the cell companies into installing total control software into the phones I PAY FOR.
That’s the thing that puzzles me. She asks the dispatcher if they can pull the address from the cell phone’s location. The dispatcher says it’s not possible. I’m pretty sure there’s a charge every month on my cell phone bill for exactly that service. So, either the SW had a cell phone with no GPS (hard to believe), or we’re paying for a service that isn’t as “in place” as we’re being told. It doesn’t make sense that the SW would ask for something she knew wouldn’t be possible. Or maybe the SW didn’t know she had her phone’s GPS turned off, if it’s even possible to completely shut that off... That charge has been on my cell phone bill for a long time.