I’ve had a few “dates” with this crap and have found the easiest way to dump it is go into System Restore (restore to an earlier date), pick a date before you got the virus and “backdate” the computer to that time, then run the malware and anti-virus programs.
Here’s the official instruction:
You need to have an administrator account to perform these steps.
Start your computer in Safe Mode with Command Prompt. To learn how to do this, see Start your computer in safe mode.
Log on to the computer.
At the command prompt, type rstrui.exe, and then press Enter.
Note
If you use System Restore when the computer is in safe mode, you cannot undo the restore operation. However, you can run System Restore again and choose a different restore point, if one exists.
Thanks. Is the rstrui.exe the command for system restore? I did do it in Safe Mode and knew it couldn’t be undone. But the computer is only a week old and I didn’t have much on it so...Thanks again.
My son had a nasty virus on his computer that deleted his data and program. Restore points (which typically work) didn’t work with this one. Had to boot from the recovery partition. These things are definitely getting more virulent and destructive.
“You need to have an administrator account to perform these steps.”
What do you do if your pass word to the Admin. Acc. keeps being denied even though you know it to be correct?