It couldn’t have anything to do with ignoring Thanksgiving in ‘10 and recognizing a muslim holiday instead. I told the manager that I would not shop there again because of that.
You really can't beat NewEgg.com and similar online merchants for TVs, computer hardware, and especially connectors and adapters.
Online you can find exactly what you want and need. At Best Buy -- not so much.
Actually, it has nothing to do with Best Buy recognizing or not recognizing Christmas, or Thanksgiving, or any muslim holiday. A microscopic portion of the American public makes buying decisions based on that. The reason Best Buy is doomed is very simple.
If I want to buy say.. a camera, I’ll go to Best Buy, and find the one I like most. I’ll then log on to Amazon, buy it tax free at a lower price, and it will be at my house in two days.
Best Buy is Amazon’s show room. The competitive market, and ridiculous sales taxes (that they can’t control). THAT is why they will slowly go out of business.
In the article, the kind of customer -insensitivity- you mention is presented as typical of the whole organization.