I am willing to pay a little more to a retail store, but BB employees are useless. In the last 15 years I NEVER got help from a solitary employee and gradually stopped going.
If I want that service I can go to the wholesale club and get the same TV for less.
Back in the day, stores like that were all we had -- Sears, Radio Shack, Circuit City, Best Buy, etc. Now we have options, and we don't need them.
I sure wouldn't be holding their stock if I owned it. It will continue its downward spiral, just as the article states.