Yes, and $2 for phone payments doesn’t seem out of line. I think I have to pay that for several of the bills I have, if I choose to pay that way instead of electronically or sending a check. What the heck? Why shouldn’t they charge that? I think it’s more an issue of silly, short-sighted, anti-”corporatism” than anything else.
Well then you are perfectly free to send an extra $2 to anyone you like. I, on the other hand will not ignore an ill advised imposition of a surcharge based on how I elect to pay my bill.
For one thing, I have a contract and have been a verizon customer for well over 10 years. While I could very easily pay my bill through my bank and avoid the fee, I view my bill on-line and pay it through their web site for convenience.
For them to tack a transaction fee on is changing the terms of service in the middle of my contract, even if they legally are able to do so, it doesn't play well with me.