I bought a $1200 laundry washer from sears around the 1st of Nov...now on 3rd unit ...Fairly significant problems right out of the box. They could never promise delivery dates as they have build to order (I belive Whirlpool but not sure) and the delivery people are not the manufacturer or sears people. Last one took over a month for delivery and was late several times. The instore people were very nice but would come out and say that they couldn’t get delivery any faster then a customer could get it done online/phone.
Recently we were in the market for a upright freezer. We had landed on a model from Lowes and decided to check out Sears. We bought one from Sears, cheaper and appeared to be better built, and it was delivered in two days. so far it has been a very good purchase. I have to admit that I was very sceotical when we went to Sears. I have my fingers crossed.