They’ve been passed through the public education system,without learning much, with A grades, and they’re told they’re “winners” because no one is a loser. Then, they get their piece of paper saying they’ve “graduated”.
Out in the real world, they apply for a job and find that the employers aren’t impressed with them and that they’re unqualified for even the most basic employment. They can’t understand why.
Too many of them were not taught the concept of ‘process’ or taught that there are steps that need to be taken in order to end up succeeding the way other successes in business do.